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February 24, 2009

US Airways: Free drinks in coach

The airline has announced that it will no longer charge coach customers for non-alcoholic drinks.
On March 1, US Airways is bringing back free drinks in their Coach cabin. This includes sodas, juices, tea, coffee and water on all US Airways and US Airways Express flights.
According to the company they state,   ?We believe in our pay-for-what-you-choose-to-use ? or "a la carte" ? business model, but it's a work-in-progress. We are committed to remaining competitive and that's the main reason we have decided to bring back free drinks.?
Customers will still have to pay for the things such as checked bags, Choice Seats or First Class upgrades. And, those services will continue to be free for their Preferred members.

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February 21, 2009

Southwest Airlines Announces Intent To Begin Service To Boston

Carrier Plans Conservative Start-Up to Complement Existing Network

Southwest Airlines announced its intent to begin service from Boston Logan International Airport (BOS) in the Fall of 2009.  The carrier has not released specific service details, saying only that it will begin with a conservative number of flights that will complement its 64 airport network. Visit the Southwest Airlines? Blog (www.blogsouthwest.com) to see and hear footage of that announcement.

The Company will release additional details regarding its future Boston Logan International service in the coming months.  The Logan service will be made possible by the airline optimizing its current flight schedule and repositioning aircraft.  Southwest has not changed its previously announced plan to reduce the Company?s available seat miles by approximately four percent in 2009 compared to 2008.

After 37 years of service, Southwest Airlines, the nation?s leading low-fare carrier, continues to differentiate itself from other airlines?offering a reliable product with exemplary Customer Service.  At Southwest Airlines, fees don?t fly. Customers can check their first two bags for free (size and weight limits apply), there are no change fees, no fees for a window or aisle seat, and, as always, snacks, sodas, and smiles are all complimentary!

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February 18, 2009

Hilton, American Express debut new high-end loyalty credit card

American Express and Hilton's HHonors loyalty program have come out with a new premium co-branded card for U.S. members called the Hilton HHonors Surpass Card from American Express. At the same time, the two companies have added new enhancements to the existing Hilton HHonors Card from American Express. The latter carries no annual fee; the new Surpass version costs $75 a year. The Surpass card provides all of the newly enhanced benefits of the existing AmEx/Hilton HHonors card, but gives cardholders nine bonus points for every eligible $1 spent at Hilton family hotels (the regular Hilton HHonors Card now provides six bonus points per dollar, up from five previously). In addition, the Surpass version includes membership in Priority Pass, giving cardmembers access to more than 500 airport lounges worldwide; and the ability to earn HHonors' Diamond VIP status with annual spending of $40,000. Diamond VIPs get free room upgrades, access to Executive Floor lounges, and a 50 percent bonus on HHonors base points, among other perks. Meanwhile, other enhancements to the regular HHonors Card include an expanded list of double-point-earning spending categories "including day-to-day necessities and paying household bills with the Card," retail and travel insurance coverage for purchases, and discounted and upgraded chauffeur car services.

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February 10, 2009

Delta, Northwest frequent flyers can now link accounts

Delta and its Northwest Airlines subsidiary have taken another step toward linking their frequent flyer programs: Delta said that customers who belong to both its SkyMiles plan and Northwest's WorldPerks program can now link their accounts, transferring any amount of miles from one to the other without limits.

"Both accounts will remain open and functioning until late 2009, when Delta plans to merge the two programs to deliver one best-in-class loyalty program for members in 2010," a spokesman said. The transferred miles can be used for any kind of award redemption in either program, including free flights, upgrades, merchandise and more. Previously, Delta said that members of either program can earn elite status by combining their flight segment count on both Northwest and Delta; and that they can get free first class upgrades on both carriers.

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February 2, 2009

Continental will leave SkyTeam this fall

The Houston Chronicle is reporting that Continental Airlines CEO Larry Kellner told airline analysts his carrier will officially terminate its membership in the global SkyTeam alliance effective October 24, and will join the Star Alliance "shortly thereafter."

In SkyTeam, Continental is a partner of Delta/Northwest, Air France, KLM, China Southern, AeroMexico, Korean Air and others. Star Alliance includes United, US Airways, Air Canada, Lufthansa, Singapore, South African Airlines,Thai, ANA, Air China, Air New Zealand and others.

The newspaper noted that on November 1, Continental is due to begin new service from its Houston hub to Lufthansa's Frankfurt base, and that Continental and United are currently awaiting approval for a planned cost-sharing and ticketing partnership deal.

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January 28, 2009

Packing the Right Credit Card

The folks over at the New York Times have put out a great article on picking the right credit card for traveling overseas.  The majority of US based credit cards add a foreign transaction fee when it is used anywhere except the US.  The article strictly focuses on the cost of transaction fees.  While they don't mention anything about service, purchase protection, or insurance it's still a great read to help make a decision on what card to use. 

As always remember to call your card company prior to traveling to let them know where you are headed. This will alleviate any denials when traveling.

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January 17, 2009

US Airways Flight 1549

The airline industry is a crazy field to be in. As a "Crewmember" at JetBlue Airways, I was at work when US Airways Flight 1549 went into the Hudson. For the remainder of the day, meetings were postponed, phones were ringing, faces were weary and everyone was constantly hitting refresh on their internet screens. Though the industry is competitive, it is times like this where competition falls by the wayside, and the entire industry becomes a united family.

After all, this industry is an odd one. If a crash makes people afraid to fly, that does not only apply to US Airways. They won't fly JetBlue, American, Delta, or Southwest either. If the government passes legislation, it affects the entire industry-- an industry that is already hurting in this tough economy. But it is not only the financials that binds us.

I heard as soon as I joined the company (over four years ago) that "the industry gets in your blood." Once you work for an airline, it's very difficult to work anyplace else. Over my time there, I've seen proof of that-- many people at JetBlue started at US Airways, and still have good friends there. It wasn't only the concern for the entire industry that had them worried--it was concern for their friends and colleagues that they knew were still there. Who was flying the plane? Who was part of the Inflight crew? What other airline employees may have been pass riding?

JetBlue prides itself on being "New York's Hometown Airline," so the company knew it had to reach out and help. Our "Care Team" headed over to the crash site to provide food and warm clothing, and we offered up our Emergency Command Center and a variety of resources in case US Airways needed anything. Luckily, this story had an incredibly happy ending. With no casualties, and (seems like) not even any major injuries, this pilot deserves every bit of credit sent his way. Additionally, people often think of the Inflight Crew as those who simply serve the drinks and check seat belts. Having observed the in-depth training they receive, I can attest that this is far from the truth. The fact that every single person made it out of that plane in an orderly fashion reflects directly on the Inflight Crew--they are trained to evacuate airplanes in the most efficient way possible. Quite a task to complete when an airline is filling with water--don't you think? It's this type of event that they are trained for--though serving drinks is hopefully all the customers will ever see them do.

US Airways Flight 1549 is an incredible story, and there is already talk of a movie being made about the event. On behalf of all Crewmembers at JetBlue, our thoughts are with the pilot, the inflight crew, and all the customers aboard Flight 1549.